Le Cloud de Christophe BOUCETTA (MVP Lync/Skype for Business, CCNP Voice, CCNP Collaboration)

Voici le blog sur les communications unifiées

Michael HouTong Luo vient de publier un nouveau livre: Deploying Cisco Unified Contact Center Express


Description:

Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence".

J'ai beaucoup apprécié son livre "Deploying Cisco Unified Presence", cette nouvelle publication est déjà commandé de mon côté.

Lien: http://www.lulu.com/shop/michael-houtong-luo/deploying-cisco-unified-contact-center-express/paperback/product-22186750.html

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