Michael HouTong Luo vient de publier un nouveau livre: Deploying Cisco Unified Contact Center Express
Description:
Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of "Deploying Cisco Unified Presence".
J'ai beaucoup apprécié son livre "Deploying Cisco Unified Presence", cette nouvelle publication est déjà commandé de mon côté.
