Le Cloud de Christophe BOUCETTA (MVP Lync/Skype for Business, CCNP Voice, CCNP Collaboration)

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[Skype for Business] Lync Mobile users cannot sign in after they update to client version 5.4

Microsoft vient de publié un nouvel article: Lync Mobile users cannot sign in after they update to client version 5.4

Lien: https://support2.microsoft.com/kb/2965499/en-us?sd=rss&spid=924

Description:

After Lync users update to the latest Microsoft Lync Mobile 2013 client (5.4), they cannot sign in, and they receive the following error message:

Can't verify the certificate from the server. Please contact your support team.


Additionally, users may see the following entry or entries in the logs if the issue occurred on an iOS device:

2014-04-23 15:18:31.230 Lync[247:6975000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020002
2014-04-23 15:18:31.230 Lync[247:6975000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_SslError (E2-2-2). The retry counter is: 0
2014-04-23 15:18:31.230 Lync[247:6975000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x13dede8)
2014-04-23 15:18:31.230 Lync[247:3b2ae18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2014-04-23 15:18:31.230 Lync[247:3b2ae18c] ERROR APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/325:Request failed. Error - E_SslError (E2-2-2)
2014-04-23 15:18:31.351 Lync[247:3b2ae18c] INFO UI CMUIUtil.mm/409:Mapping error code = 0x22020002, context = , type = 201
2014-04-23 15:18:31.351 Lync[247:3b2ae18c] INFO UI CMUIUtil.mm/1722:Mapped error message is 'We can’t verify the certificate from the server. Please contact your support team.
Résolution:
To resolve this issue, install your Enterprise Root CA Certificate on the iOS Device. You can do this manually or by using the Apple Configurator.
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