Le Cloud de Christophe BOUCETTA (MVP Lync/Skype for Business, CCNP Voice, CCNP Collaboration)

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[Skype for Business] FAQ for Skype for Business

Une FAQ est disponible pour Skype for Business a l'adresse suivante:https://support.office.microsoft.com/en-us/article/FAQ-for-Skype-for-Business-Lync-a5837861-21a2-4b32-a95c-6cdadbb710f6

Contenu:

Here’s a list of common Skype for Business (Lync) questions that you may have, and their answers.

What do you want to know?

Why can’t I sign into Skype for Business (Lync)?

Why am I not seeing my upcoming meetings?

How do I check my audio and video devices?

How do I go back to a previous screen in Skype for Business (Lync)?

How do I call or IM someone who is not in my contact list?

How do I mute or unmute myself in a meeting or phone call?

Can I use a Bluetooth headset with Skype for Business (Lync)?

Can I present in a meeting from Skype for Business (Lync)?

Can I get phone calls and IMs when my PC screen is off?

Can I stop new message notifications from displaying?

Can I add a contact from Skype for Business (Lync)?

Can I install Skype for Business (Lync) on my PC even though I have Lync 2013 for the desktop on it?

Can I choose which Skype for Business (Lync) version to use for my meetings and phone calls?

Can I pick which Skype for Business (Lync) Meeting to join when I have conflicting appointments?

Does the Skype for Business (Lync) app always have to be full screen?

Will my ink messages display on mobile devices?

Why can’t I sign into Skype for Business (Lync)?

If you’re having issues signing in to Skype for Business (Lync) Windows Store app, check for the following:

  • You have a Skype for Business (Lync) account from Office 365 or your organization.  If you’re already using Skype for Business (Lync) on your desktop or on a mobile device, then you have a Skype for Business (Lync) account.  If you don’t already have a Skype for Business (Lync) account, you can’t use Skype for Business (Lync) Windows Store app. Please contact the technical support team in your organization.

  • Your PC or device has an Internet connection.  Try opening a browser and going to a web page. If the page opens successfully, your device is connected to the Internet.

  • The time and date on your device is set accurately.  This is very important for devices that aren’t joined to a domain, for example, Microsoft Surface or other devices running Windows RT.  Set your clock to an accurate time for your location. This will usually solve any time-related problems. Your Skype for Business (Lync) server will automatically adjust for time zone differences and Daylight Savings Time.

  • Your sign-in address and user name are entered correctly.

  • A sign-in issue can occur for Office 365 users who are not running the latest version of Skype for Business (Lync) Windows Store App. To fix the issue, users should install the latest version of the Skype for Business (Lync) Windows Store App, which also requires Windows 8.1.

If all the above are true and you still can’t sign in, keep in mind that server requirements are slightly different for each Skype for Business (Lync) client. It’s possible that your Skype for Business (Lync) server doesn’t meet the requirements to support Skype for Business (Lync) Windows Store app. So, maybe you can sign in to Lync 2013 for the desktop or Lync 2013 for a mobile client, but you can’t sign in to Skype for Business (Lync) Windows Store app.

Contact your technical support team for more information. Give them a detailed description of what led to the error, and the exact text of the error message, if any, that was displayed.

For more troubleshooting help, see Lync Windows Store app sign-in issues.

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Why am I not seeing my upcoming meetings?

If your PC loses its connection to the Exchange server, information about your meetings won’t get sent to Skype for Business (Lync). You’ll see the following error message at the bottom of the screen when this happens:

Skype for Business (Lync) can’t connect to Exchange. You might not have the latest history, voice mail, contacts, and Skype for Business (Lync) Meetings.

The information gets sent to Skype for Business (Lync) when your PC re-connects to the Exchange server. In the meanwhile, join your meetings by going to your calendar and selecting the Join Skype for Business (Lync) Meeting link in your meeting invite.

For more information, see Lync can’t connect to Exchange.

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How do I check my audio and video devices?

Skype for Business (Lync) automatically detects your audio and video devices, such as a headset, mic, speakers, and cameras. Before joining a meeting or making a call, check your devices to make sure you’re all set.

Because there isn’t an option in Skype for Business (Lync) Windows Store app to verify that your audio and video devices are working correctly, we recommend that you make a test audio or video call to check them.

If you also have Lync 2013 for the desktop installed on the same PC, you can set up your audio and video devices from the Audio Device options menu in that app and check call quality from there. For more information, see Set up and test Lync audio.

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How do I go back to a previous screen in Skype for Business (Lync)?

If you see an arrow pointing to the left, select it to go back one screen. Else, swipe in from the top or bottom of the current screen or right-click the screen with a mouse.

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How do I call or IM someone who is not in my contact list?

See Find a contact in Lync to learn how. To search for someone outside of your company, use their email when you’re searching for them.

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How do I mute or unmute myself in a meeting or phone call?

Select the mic icon in the call window to toggle between mute and unmute states.

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Can I use a Bluetooth headset with Skype for Business (Lync)?

Yes, but only if it is set as your default audio device. You can use the headset as your microphone and speaker but the call controls on the headset won’t work. For example, you can’t answer a call or end a call from the headset.

To set the headset as your default device, open the Windows Control Panel, and, under Sound, select Manage audio devices, find the device, and set it as the default on the Playback and Recording tabs.

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Can I present in a meeting from Skype for Business (Lync)?

Yes. See View and present content in a Lync Meeting to learn how.

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Can I get phone calls and IMs when my PC screen is off?

Yes. When you get a phone call or an IM invitation when your PC screen is off, you hear an alert and, when you turn the screen back on, missed conversations are listed on the Skype for Business (Lync) tile on the Windows Start screen. Tap the tile to launch the app and respond.

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Can I stop new message notifications from displaying?

Yes. Open the Settings charm by swiping in from the right of the screen and tapping Settings. (If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.) Select Options and in the Skype for Business (Lync) Options panel, scroll down to Notifications of new IMs in active conversations. Move the slider to the left to turn off the option.

Note    Even if you turn off the notifications option during a meeting, any new IM received from an active conversation after more than 10 minutes of inactivity will display as an invitation to a new conversation. To work around this situation, set your Skype for Business (Lync) presence to Do Not Disturb. Then, you will see invitations only if they are from contacts in your workgroup.

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Can I add a contact from Skype for Business (Lync)?

Yes. Select the search button from the Skype for Business (Lync) home screen and type the contact’s name in the search text box. Select the contact’s picture from the search results and then select the button with the three dots. Select either Add to Favorites or Add to Group.

See Add a contact in Lync to learn more about adding a contact.

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Can I install Skype for Business (Lync) on my PC even though I have Lync 2013 for the desktop on it?

Yes, you can have both Skype for Business (Lync) and Lync 2013 for the desktop on your PC.

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Can I choose which Skype for Business (Lync) version to use for my meetings and phone calls?

Yes. If you also have Lync 2013 for the desktop installed on your PC, you can set one of the clients as your default meeting client. See Change your default meeting client to learn how.

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Can I pick which Skype for Business (Lync) Meeting to join when I have conflicting appointments?

Of course. On the home screen, if the meeting shown in the first tile isn’t the meeting that you want to join, select the Meetings tile, then, on the Meetings screen, select the meeting you want to join.

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Does the Skype for Business (Lync) app always have to be full screen?

No, it doesn’t. You can snap the Skype for Business (Lync) app to use a smaller part of your screen, leaving the rest available to work with another app. For details, see Use the side-by-side view.

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Will my ink messages display on mobile devices?

No, they won’t. When you send an ink message from Skype for Business (Lync) Windows Store app to a contact running Lync 2010 for a mobile client, only empty IM bubbles will display on their mobile device. Simultaneously, you will receive a notification that your contact can’t receive IMs.

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