Le Cloud de Christophe BOUCETTA (MVP Lync/Skype for Business, CCNP Voice, CCNP Collaboration)

Voici le blog sur les communications unifiées

[Microsoft Teams ] Activer et utiliser Call Quality Dashboard pour les Microsoft Teams et Skype Entreprise Online

Microsoft a publié une mise a jour de la documentation pour coïncider avec l'aperçu du tableau de bord de la qualité des appels (CQDv3).

CQD v3 améliore l’accès aux données en temps quasi réel.

Vous pouvez accèder a ces informations ici: https://docs.microsoft.com/en-us/MicrosoftTeams/turning-on-and-using-call-quality-dashboard

CQD en version 3 est accessible ici: https://cqd.teams.microsoft.com 

Informations:

CQD version 3 delivers a near real-time CQD dashboard (latency close to 30 minutes), and uses End User Identifiable Information (EUII), giving admins the ability to zoom in to the user level. There is also and report interactivity to support new scenarios such as:

  • Call Quality by Region:

    • date-by-region
    • aggregated down to hour-by-region
    • specific locations
    • specific subnet
    • impacted user or users
  • Call Reliability/Failure by Region:

    • date-by-region
    • aggregated down to hour-by-region
    • specific locations
    • specific subnet
    • impacted user or users
  • Rate My Call (RMC) by Region: from month-by-region aggregated down to specific locations to users who provide low RMC ratings. CQD v3 also includes verbatim feedback.

  • Helpdesk: available for a specific user on P2P calls or Meetings, or for all participants and call details. Helps identify possible system issues based on network location, devices, or firmware.

  • Client Versions: View the Session and Users counts for each Client Version, or drill down to User names for each client version. Pre-built filters for Product and Client Type help focus the versions to specific clients.

  • Endpoints: Shows Machine Endpoints mapped to Make/Model of the PC/Mac. Shows aggregated quality by Make/Model. Mapping data is uploaded similar to Building data.

Version 3 also provides RBAC support, in case EUII access is not available.

Facebook Like
Anonymous