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On peut constater que Microsoft commence à se démarquer par rapport à Cisco pour les critères “Completeness of Vision” et “Ability to Execute”.
Cisco offers a full UC suite, as well as a broad range of additional communications functions. Key parts of the UC suite include Cisco Unified Communications Manager; Cisco Jabber, which includes the mobile and desktop client; Cisco Unity Connection; Cisco WebEx, which is now also available as an on-premises server; multiple video options; and a broad range of fixed and mobile client and device options. The vendor's entire portfolio is now offered virtually on VMware, operating on both Cisco Unified Computing System servers and other qualified servers. Cisco offers several virtual desktop integration (client virtualization) options, and offers additional integrated communications and collaboration functionality, including in its contact center, Cisco WebEx conferencing integrated with Cisco TelePresence and via a recent agreement with Jive. Finally, Cisco leverages its UC software into a cloud portfolio branded Cisco Hosted Collaboration Solution (Cisco HCS), which allows Cisco HCS partners to create UCaaS offerings as well as hybrid on-premises-cloud options.
Key additions to the portfolio during the past year include several in the video area, spanning new desktop systems (DX Series), room systems (MX Series), the TelePresence SX10 Quick Set (a rapidly deployed, easily installed room video system), improved packaged offers (Business Edition 6000 for midmarket and Business Edition 7000 for enterprise), and TelePresence Video Communication Server Expressway, allowing teleworkers and remote Jabber users to access services without requiring a VPN connection.
Cisco UC is an attractive solution for midsize, large and multinational corporations requiring strong voice and video capabilities. It is also attractive to enterprises that require full UC client support on leading mobile platforms and on Apple Macs, and those that wish to leverage Cisco's networking infrastructure.
Microsoft Lync offers a full suite of UC functionality that Microsoft continues to improve with each release. It integrates with Office applications, Active Directory and Skype. Microsoft has a broad set of additional business applications that will increasingly be leveraged, including Office Graph (which uses machine learning to define the context and connect users with relevant documents, conversations and people) and Cortana (a digital assistant).
The Lync partner ecosystem expanded at a rapid pace; however, more importantly, the partners' skill level and experience in complex deployments that include voice and video also improved significantly year over year. Lync's improved federation capabilities have proven an effective way for groups to collaborate across organizational boundaries. For cloud delivery, Microsoft offers Lync Online as part of the Office 365 suite, as well as in private cloud configurations; in both cases, partners can be leveraged for telephony. However, enterprises should be aware that Lync Online offers only a subset of the on-premises Lync solution, most notably with limited PSTN connectivity.
Enterprises that have a significant number of employees that can benefit from Lync's collaboration model should consider the Lync solution and understand how it might change their business processes and worker productivity. Enterprises considering deploying Lync telephony or video should understand the topology and infrastructure requirements, how they will support branch offices, and (if relevant) how they will deploy and obtain global third-party support. Enterprises with advanced telephony feature requirements should also ensure that the needed functions are supported.