Microsoft a rendu disponible un nouveau modèle de rapport Power BI pour les réceptions automatisées et files d'appels Microsoft Teams
Ce modèle offre des informations très pertinentes pour les intégrateurs et les administrateurs d'environnement Microsoft Teams concernant l'utilisation des réceptions automatisées et files d'appels.
Version: 1.63
Date de disponibilité: 16 septembre 2022
Lien téléchargement: https://www.microsoft.com/en-us/download/details.aspx?id=102291
Les rapports sont disponibles dans le dossier AACQ.
Liste des modifications:
Auto Attendant Tab
- Added report version number to the report title
- Replaced static legends with dynamic legends that update based on the data
- Combined the "Caller actions" and "Call results" visuals into a single "Call Results" visual
- Moved the "Caller actions count" visual to the top right of the tab and renamed to "Call Action Count"
- Changed "Total call volume" to "Total Calls", moved title to top of metric, boxed metric in the "Incoming Call Source" visual.
- Moved titles for "External Calls", "Internal Calls" to top of metric, boxed metrics in the "Incoming Call Source" visual
- Moved titles for "Average Seconds in AA", "Average Caller Actions" to top of metric, boxed metrics
- Added a "MM-DD" column to the Call Flow visual
Call Queue Tab
- Added report version number to the report title
- Replaced static legends with dynamic legends that update based on the data
- Changed "Total call volume" to "Total Calls", moved title to top of metric, boxed metric in the "Incoming Call Source" visual.
- Moved titles for "External Calls", "Internal Calls" to top of metric, boxed metrics in the "Incoming Call Source" visual
- Renamed "Average waiting time (seconds)" visual to "Average Wait Time (seconds)"
- Moved titles for "Before Answered", "Before Abandoned" to top of metric, boxed metrics in the "Average Wait Time (seconds)" visual
- Renamed "Call result" visual to "Call Results"
- Combined the "Timeout/Overflow calls total action" visual and the "Transfer/Forward target totals" visual into a new "Call Overflow/Timeout Destinations" visual
- Updated "Call Overflow/Timeout Destinations" to report on overflowed and timed out calls only
- Moved the "Abandoned calls" visual to the left side of the screen and updated to report on abandoned calls only (calls that hang up before timeout occurs)
- "Abandoned Calls" visual no longer shows percentage of calls
- Expanded the types of calls that are reported in the "Average Session Length (seconds)" visual
- Corrected an error with the numbers shown for the "Agent Opt-in count" in the "Call Volume and Agent Opt-in Count" visual
- Corrected an error with the Date/Time selections not being honored in some visuals
Agent Timeline Tab
- Added report version number to the report title
- Corrected an error introduced in V1.1 that did not correctly remove any calls where the average call duration was zero
- Added a "MM-DD" and "Hour" column to the agent summary table at the bottom of the tab
Expérience avec les nouveaux rapports:
- Auto Attendant
- Call Queue
- Agent Timeline
