Audiocodes SmartTAP 360° est une solution d'enregistrement d'appels pour Microsoft Teams
Audiocodes vient de rendre disponible une nouvelle version 5.5
Nouvelles fonctionnalités:
- SmartTAP for Teams adds support for transcription of recorded voice calls to quickly retrieve important segments of the call rather than listening to the entire call. The full call transcription can be enabled for users or groups of users defined locally or mapped from AAD. Generated transcriptions can be downloaded or exported through Rest API.
- SmartTAP 360o Live provides an option to store the recordings in the regions or countries defined by the customer and required by local regulations while in parallel provide a centralized application for configuration and recording playback. Multiple types of storage are supported including Azure Blob storage, SMB, and local storage. Association to a media location is user-based and can be mapped to AAD groups. This ensures the local integrity of stored recorded data together with a secure connection to the central database.
- The SmartTAP for Teams recording profile enables users to restrict recording of PSTN calls according to a list of phone numbers or regular expressions.
- The SmartTAP for Teams recording profile includes the ability to record user calls that are transferred from the Teams queues and filter out the recording of other user call types such as internal peer-to-peer calls and direct PSTN calls. This enables enterprises to focus recording resources on Teams calls. For example, it may assist in the analysis of calls to help desks from customers with escalated support tickets or for analyzing targeted users i.e. call agents handling of such tickets.
- The Save on-demand after call timeout maximum has been increased to thirty minutes.
- Support has been added for securing WebSocket connection with One Voice Operations Center (OVOC) which is used for the monitoring and management of SmartTAP solutions. This mechanism binds a secure HTTPS tunnel through a generic WebSocket server connection to OVOC.
- Upload certificates without the need to generate a Signing Certificate Request through SmartTAP enhancement.
La release notes est disponible ici: https://www.audiocodes.com/media/05hha000/smarttap-360-live-enterprise-recording-solution-release-notes-ver-5-5.pdf
L'annonce est disponible ici: https://www.audiocodes.com/media/dm2nhdx0/0447-product-notice-smarttap-360-live-ver-5-5-release.pdf
La notice de produit précise aussi la fin de support de la version 4.2 pour le 31 décembre 2021 et la version 4.3 pour le 30 Juin 2022.
