Microsoft vient de publier un article dans la base de connaissances concernant System Center 2012 Data Protection Manager et son agent dont l’installation échoue sur un ordinateur distant avec l’erreur :
Install protection agent on name.domain.com failed:
Error 319: The agent operation failed because of a communication error with the DPM Agent Coordinator service on name.domain.com.
Error details: The RPC server is unavailable (0x800706BA)
Recommended action: 1) Verify that name.domain.com is remotely accessible from the DPM server.
2) If a firewall is enabled on name.domain.com, make sure that it is not blocking requests from the DPM server. Refer to the DPM Deployment Guide for more information on configuring the firewall for DPM.
Le journal d’évènements affiche l’évènement suivant :
Log Name: DPM Alerts
Source: DPM-EM
Date: <date>
Event ID: 370
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: name.domain.com
Description:
Agent operation failed. (ID: 370)
The agent operation failed because of a communication error with the DPM Agent Coordinator service on name.domain.com. (ID: 319)
Ce problème survient car le pare-feu Windows de l’ordinateur distant bloque le processus dpmac.exe pour les connexions réseau entrantes.
Plus d’informations sur la KB2981833 - System Center 2012 Data Protection Manager agent installation fails with error 319
